Make sure there are no traces of the old Skype version left on your computer: Windows key + R -> Type appwiz.cpl -> Enter -> Find Skype -> Right-click on it -> Uninstall.Follow the instructions provided by the uninstallation wizard.Start menu -> Control Panel -> Right-click on Skype-> Uninstall.If your Skype refuses to work properly, reinstalling it might resolve the issue.įirst, you should completely uninstall the app:
So, feel free to work your way down to get your Skype back on track: 1. We hope our troubleshooting tips will help you fix all your Skype problems. Audio / Video issues: You cannot see each other.Yep, it’s about the creepy ‘Sorry, we couldn’t connect to Skype’ message. Skype connectivity issues: You can’t connect to Skype.Skype crashes, hangs or freezes: Your Skype is acting weird and trying your patience.Or you cannot log in to it: In a nutshell, your Skype won’t open or work. The most notorious ‘Skype isn’t working’ issues in Windows 10 are:
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